Contact us: support@walbot.ai
We reply within two business days. Please include your platform (macOS, Windows, Linux, iPhone or Android) and app version.
Quick links
- Manage your subscription (website purchases)
- Subscription & refund policy
- Delete your data
- Privacy Policy and Terms of Use
Common questions
The phone app can't find my computer
Make sure the Walbot desktop app is running and both devices can reach each other. Open the desktop app's pairing screen and scan the QR code again, or enter the pairing details manually.
A bot can't use an app or my computer
Every bot starts with permissions off. Open the bot's settings and grant access to the app, or turn on computer control. On macOS, also allow Walbot under System Settings → Privacy & Security.
Where do I add my AI key?
In the desktop app, open Settings and choose your engine: sign in to Claude or Codex, paste an API key, or point Walbot at a local model such as Ollama.
How do I cancel or change my plan?
Website subscriptions: use Manage subscription below. App Store or Google Play: manage it in your store account.
Requirements
- Desktop: macOS (broadest support), Windows 10 or 11, or Ubuntu.
- Mobile: the iPhone, Apple Watch and Android companion apps need a paired computer running the Walbot desktop app.
- AI: your own Claude, OpenAI or other provider account, or a local model server.
Security issues
Report vulnerabilities privately to support@walbot.ai with the subject "Security report". Please don't disclose them publicly until we've responded.