This policy explains how Veoby LLC ("we", "us") handles information when you use Walbot: the desktop app for macOS, Windows and Linux, the Walbot companion apps for iPhone, Apple Watch and Android (together, the "Apps"), and the website walbot.ai (the "Website").
The short version. Walbot is local-first. Your conversations, notes, files, connected-app data and company data stay on the computer you run Walbot on. We do not run ads, we do not sell data, and the Apps contain no advertising or third-party analytics SDKs. We only receive the minimum information needed to verify your subscription.
1. Data that stays on your devices
The following is stored on your own computer or phone and is not sent to us:
- Workspace content: bots, conversations, tasks, notes, memory files, attachments, routines and settings, stored in a private folder on the computer you choose.
- Connected apps and company sources: data from services you connect (for example Gmail, Outlook, Google Drive, calendars, Teams, SharePoint, SAP or Sage) is accessed directly from your computer using credentials you authorize. OAuth tokens are kept in the operating system's secure storage.
- AI provider keys: API keys or sign-ins for Claude, OpenAI or other providers are stored locally and are never sent to us.
- On the phone or watch: settings, protected drafts, optional local note history and pairing credentials. Pairing credentials are stored in the iOS Keychain or Android secure storage. Widgets and the Share extension use Walbot's private app group.
2. Data sent to third parties you choose
AI providers
When you ask a bot to respond, transcribe, or act, the relevant content is sent from your computer to the AI provider you configured (for example Anthropic, OpenAI, or a model running locally on your machine). That provider's own terms and retention policies apply. If you use offline mode with a local model, no content leaves your computer for AI processing.
Connected services
When you allow a bot to read from or write to a connected service, Walbot communicates with that service directly from your computer. Writes such as sending an email or creating an event require your approval.
Your paired computer
The companion apps communicate with the Walbot computer you pair them with. Conversations, notes, tasks, selected attachments and recordings you choose to send are transferred to that computer, not to us.
3. Data we receive
| Data | Why | Source |
|---|---|---|
| Random workspace identifier and purchase proof (subscription IDs, plan, status, renewal dates) | To verify your subscription and unlock paid features | The Apps, Apple, Google or Stripe |
| Email address, name, billing country and payment status | To process website purchases, send receipts and manage your subscription | Stripe checkout on walbot.ai |
| Messages you send us | To answer support and privacy requests | You, by email |
| Basic web server logs (IP address, browser user agent, page requested, time) | To operate and secure the Website | Your browser when visiting walbot.ai |
We never receive your notes, conversations, email, files, company records, attachments, recordings or AI keys. Payment card details are handled entirely by Apple, Google or Stripe; we never see your full card number.
4. Payments
Purchases are processed by Apple (App Store), Google (Google Play) or Stripe (walbot.ai). Each processes your payment under its own privacy policy: Apple, Google and Stripe.
5. Device permissions
Walbot asks for permissions only when you turn on a feature that needs them. All of these are processed on your device:
- Accessibility and Screen Recording (macOS): only when you enable computer control for a bot.
- Microphone and speech recognition: for dictation, voice replies and call mode.
- Contacts, Calendars and Reminders: only when you connect those apps and grant a bot access.
- Location: a single, one-time location with approval each time. No background tracking.
- Camera: to scan the pairing QR code in the companion apps.
- Notifications: to alert you when a bot needs approval or finishes work.
6. The Website
walbot.ai does not use advertising or analytics cookies and does not track you across sites. Our server keeps short-lived technical logs for security. The Website loads fonts from Google Fonts, which means your browser connects to Google's servers. When you start a subscription you are taken to Stripe's hosted checkout.
7. How long we keep data
- Subscription and billing records: for as long as your subscription is active, then as long as tax and accounting laws require.
- Support emails: up to 24 months after the conversation ends.
- Web server logs: up to 30 days.
- Data on your devices stays until you delete it. See Account and data deletion.
8. Sharing
We do not sell or rent personal information and do not share it for advertising. We share data only with service providers that help us run Walbot (payment processors and our hosting provider), when required by law, or as part of a merger or acquisition, in which case this policy continues to apply.
9. Your rights
Depending on where you live (including under the GDPR, UK GDPR and California law), you may have the right to access, correct, delete, or export your personal information, to object to or restrict processing, and to withdraw consent. To make a request, email support@walbot.ai. We respond within 30 days. You can also complain to your local data protection authority.
Our legal bases for processing are performance of a contract (subscriptions), legitimate interests (security and support) and legal obligations (tax records).
10. Security
Walbot runs on your own hardware, listens only on your computer's local network address by default, and authenticates the desktop interface per launch. Bots start with every app and computer permission off. Credentials are kept in the operating system's secure storage. No system is perfectly secure, so please keep your devices and accounts protected.
11. Children
Walbot is not directed to children under 13 (or under 16 in the European Economic Area), and we do not knowingly collect their personal information.
12. International transfers
Our Website is hosted in the European Union. Payment providers may process data in other countries under their own safeguards, such as the EU Standard Contractual Clauses.
13. Changes
We will post any changes on this page and update the date above. For material changes we will notify subscribers by email or in the Apps.
14. Contact
Veoby LLC
Email: support@walbot.ai